Faith & Digital Flames
Support
Contact the developer
For app questions, purchase concerns, or general support, email us at RedStaticStudio1@gmail.com.
Please include your app version, iOS version, device model, a short description of the issue, and any relevant error wording. Please do not include private intentions, prayer text, payment-card information, passwords, or sensitive health details in email.
Frequently asked questions
How does candle timing work?
Each seven-day candle is designed to unfold over a week. Daily entries unlock in sequence as the user completes the devotional rhythm, with gentle reminders available if enabled in iOS settings.
How do the daily entries unlock?
A devotional candle opens one day at a time. The app shows the current day’s scripture, reflection, and prayer prompt only after the previous day is complete or when the user is ready to continue.
How do I restore or sync App Store purchases?
Open the app and use the in-app purchase flow, then restore purchases from the system purchase sheet or the App Store if prompted. If a candle was purchased on a different device, the same Apple account may be able to restore it through the App Store.
How do I manage reminders?
Notification settings are controlled through iOS Settings for Faith & Digital Flames. Users can choose whether to receive daily or scheduled reminders for candle progress.
How do widgets update?
Widgets reflect the current candle or daily devotional status from the app, and they update when the app has the appropriate permissions and the relevant state changes.
How do I report a refund or revoked transaction?
Apple controls purchase, refund, and revoke flows. If a transaction is reversed, a user can contact Apple support for billing questions. If the app itself is failing to recognize a valid purchase, contact Red Static Studio with the transaction identifier and a short description.
How can I request deletion of support data?
Email Red Static Studio with your request and any relevant transaction details. We will review the request in line with the policy and applicable legal obligations.
Apple purchase and refund support
For billing, refunds, and App Store purchase support, please visit Apple's official billing support resources. Red Static Studio can help with app issues once a purchase is confirmed, but Apple controls payment processing and refund decisions.
Apple billing support